Changed your mind?
If you've changed your mind, you can request a return within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused.
- Be in its original packaging.
- Be in a condition that allows us to sell it again.
Unless your order arrived damaged or we sent the wrong item, the cost of returning it is your responsibility.
Once we receive and inspect the item, we'll process your refund within 7 working days using your original payment method.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, please let us know within 7 days of delivery and include a few clear photographs.
We'll arrange collection at our cost and offer either a replacement or a full refund—whichever you prefer.
Items we can't accept for return
- Products made or personalised specifically for you.
- Items that have been used, washed, assembled, or damaged after delivery.
- Sale items marked as Final Sale at checkout.
- Products purchased from another retailer through one of our recommendation links. Those returns must be arranged directly with that retailer.
How to start a return
- Email us with your order number and the item you'd like to return.
- We'll reply within two working days with the return address and simple instructions.
- Pack the item securely, preferably in its original packaging.
- Send it back and share the tracking number so we can follow its journey.
Start a return
Email us with your order number and what you would like to send back: hello@homelovetrend.com
